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According to Frost & Sullivan, three keys issues influence how well carriers capture new opportunities.The most crucial factors include defining which parts of a customer's business they should take on, determining contract pricing model and, resolving how to optimally balance customization requirements of clients with efficiencies and economies of scale resulting from standardization.
At present, network outsourcing contracts are generally sourced through system integrators or other consulting firms and then subcontracted to carriers. While there is negligible difference in revenues from direct contract versus subcontract, true values for carriers centres on owning customer relationship with supplying future services.
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