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How to get Help from McAfee on their products
Go to McAfee's Web site
http://us.mcafee.com/default.asp
On right side of page click the Dell Users: Support link
http://ts.mcafeehelp.com/dell/tabsDefault.asp?instructions=quickhelp
Answer the prompts:
you can also call their toll free number and can talk to representative who can provide assistance to you

