What if I receive an error while registering my Symantec product?(1280 total words in this text) (527 Reads)  What if I receive an error while registering my Symantec product?
The registration process that occurs during the installation of your Symantec product requires that you have Internet access. If you do not have Internet access during the installation, then the registration will not complete.
NOTE: Some Symantec products require that you regularly update your subscription or that you apply a license in order to allow more than one person to use the product. These subjects are not the same as registration. For information on those subjects, consult your Symantec product's user guide or search the knowledge base for your Symantec product for "subscriptions" or "licensing."
The following steps provide workarounds and solutions for the following issues:
Bypass Registration Until After Installation
Unable to Establish Connection over SSL error message
Unable to Connect error message
Conflicting third-party applications
Product or Activation Key issues
Registering Symantec Norton Internet Security After Registration
Finish installing the product. During installation, if you see an option such as OK, Continue, or Next, which allows you to continue with the installation, continue with the installation. If you cannot continue with the installation, quit the installation. Then restart the installation and click Skip to bypass the registration process.
To register the product after installation, refer to the following Norton Internet Security URL: How to register Norton Internet Security or Norton Personal Firewall online after it is installed.
Troubleshooting Internet Connection Error Messages While Registering Norton Internet Security
You may see the following error message when registering a Symantec product:
Unable to Establish Connection over SSL
Unable to Connect
You may need to adjust your Internet settings. For the registration program to work normally, your Internet security settings must be set to Low.
To check and adjust the Internet Security settings for Symantec Norton Internet Security registration, perform the following steps:
Click the Start button, then click Control Panel.
NOTE: In Windows classic view, click Settings, then click Control Panel
The Control Panel window appears. Double-click Internet Options.
The Internet Properties window appears. Click the Security tab.
Select the Internet icon, then lower the security level bar to the lowest setting. Do this for the remaining three icons. Click Apply
Click the Advanced tab and then click Restore Defaults. Click OK to close Internet Properties. Restart the computer if prompted.
NOTE: When you change your Internet security settings to Low, you decrease the level of security on your computer. This is necessary and normal. The higher a security level is set, the less you can do with your computer. This trade-off between security and function happens because a higher security level, by design, restricts more activity on your computer more than a lower security level does. LiveUpdate requires a Low security setting in order to perform normal and expected functions. If you want to improve the security on your computer, you may use a Low setting temporarily to run LiveUpdate, and then change the setting to Medium or High when LiveUpdate is done.
To register Symantec Norton Internet Security, perform the following steps:
Connect to the Internet via an ISP.
Double-click the yellow, round, gridded icon next to the system clock.
The Norton Internet Security window appears.
Click Help, then click About.
Click the General tab, then click Register.
The registration wizard appears. Follow the prompts to register your product with Symantec.
Troubleshooting Conflicting Third-Party Applications with Norton Internet Security
If you still cannot register your program, there may be a third-party program, such as Intermute or other content filtering programs, interfering with your Internet connection. Temporarily disable the program, and try again to register the program. For instructions on disabling third-party applications, refer to application vender's website or the documentation that came with the software.
If you have other problems disabling the third-party software, follow the steps outlined in the Symantec document: How to Close Open Programs.
If this still fails to resolve the problem, uninstall your Symantec product. Disable the third-party application, connect to the Internet, and reinstall the Symantec product while you are still connected. This should remove any interference from third-party programs and allow the registration to continue normally
Questions & Answers To Product/Activation Key Issues
How does activation work?
Product activation links a computer hardware identifier that represents your computer with a unique product key or activation key that is assigned to each copy of the program. That information is then stored on a Symantec server-- without any of your personal information
What is a product key or activation key?
Product keys and activation keys are codes used to activate a program.
A product key is a unique number and letter combination code assigned to each CD copy of the program. An activation key is letter combination code assigned to a downloaded product. You may see the terms "product key" and "activation key" used interchangeably.
Where is my product key or activation key?
The product key is located on the back of the CD envelope that came with your computer. If your CD envelope does not have a product key, contact Symantec customer support.
Once you have installed your Norton product, you can locate your product or activation key by following these steps:
Click the icon next to the system clock.
The Norton Internet Security window appears.
In the upper-right corner of the window, click Help & Support.
Click About Norton Internet Security, which is the last item on the menu.
In the About Norton Internet Security dialog box,
click the tab for Norton Internet Security 2005. The product key is located in the Product Key field.
How do I enter the product key?
For information on how to enter your product key, read the document listed below:
Activating a Norton 2005 program
If the program came installed on your computer with a 90-day subscription, you do not need to activate the program. If you are prompted to enter a product key, contact Symantec customer support.
Is there a grace period for entering the product key?
You have 15 days to activate a product using the product key. After 15 days, the program will no longer work.
What do I do if I get a new computer?
If you buy a new computer and want to use your program on it, uninstall the program from your old computer and install it on your new computer. When asked during installation for the product key, type it in.
The product activation is set up to allow you to activate a single copy of the program multiple times so that you can easily transfer the program to a new computer.
Do I need to activate my product again if I reinstall it?
Under some circumstances, such as if you have formatted your hard drive and reinstalled your operating system, you will have to type in the product key and activate again.
What hardware changes can I make to my computer before reactivation is required?
The hardware changes that may trigger reactivation vary from one computer to another computer. Typically, a product requires reactivation if you change your computer's motherboard or hard drive.
Can I get free support if I need help activating my program?
Yes. Symantec will provide you with free support if you need to contact a customer support agent to activate your program.
How is my privacy affected by product activation?
The product activation process was set up in a way that protects your privacy. Product activation does not require you to enter any personal information. The only information sent to Symantec is the product key and a made-up hardware identifier that represent the computer. Neither the product key nor the hardware identifier contains any personally identifiable information that can be traced back to you. The hardware identifier cannot be used to determine the make or model of a computer or its components.
If you choose to register your product, your registration information is stored in a different database that is not linked to the product's activation information.
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